WEBVTT

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There is something
that feels so touching to me;

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our patients
allowing us into their home.

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Somebody just reaching out
and saying

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"I'm right here with you.

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I can imagine
this is really, really scary

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and we're here with you."

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Caring doesn't stop
when a person is dying;

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the care needs to shift.

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It's a different philosophy now.

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It's beyond medicine,

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beyond procedures,

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beyond treatments.

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Anything else you want me
to know about today?

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What's wonderful about
the care and hospice

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is that it's individualized.

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We have 24 hour service
if visits are needed

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at night for people
who are having symptoms

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or families who are
struggling with emergencies;

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we do that as well.

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I can call them
any time of the night.

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It does give me peace of mind.

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Kindness or love
or touch or music

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can actually influence somebody's well being.

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I think a great example of
how much compassion was today

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when Helen sang to my mom.

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[Helen sings]

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I believe it's really
coming from the heart.

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I feel very, very grateful

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because
it just makes

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her life
so much easier

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and to see her happy
makes us feel so much better.

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I feel really, really
proud of the work that we do

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not just clinically but emotionally, psychologically,

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spiritually for our patients

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and it's just really
beyond rewarding.

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I can't even explain it.